Important Note Regarding Credit Card Orders:
- On each credit card order a process fee of 2.3% will be added to final bill.
Goods & Services:
- Our hardwood surface and stair protection pads are made of recyclable, heavy duty B fluted corrugated cardboard, which adheres to desired surface through
the use of two adhesive strips, located on back of each pad, and when removed will not alter the finish of the hardwood in any way.
- To adhere pad to desired surface/stair simply remove protective film located on both adhesive strips on back of pad.
- Our standard size for step protection is 36″ x 10″, however we can provide custom size orders of almost any proportion.
- Our main two carriers are UPS and USPS and for larger orders we may use a freight provider.
- For smaller orders please allow four to seven business days for delivery.
- On larger orders shipment delivery time may vary but estimated handling time can be anywhere from one to three weeks.
- Note: The above pertains to orders in U.S. For International orders please email our sales team for delivery details.
Refund & Return Policy:
- Full refund excepted within fourteen (14) days of delivery on pads where protective adhesive film has not been removed from any adhesive strip.
- Original shipping costs will not be refunded.
- Customer responsible for return shipping.
- Please be sure to have tracking information for returns.
- All custom size orders and orders that have customized printing are not eligible for return/refund.
to us is used by us only.
- Your phone number will only be used in the event that there is a problem with your order, and we can not reach you via email.
- Your email address is used only should we need to get hold of you for order clarification, etc.
- At some point we may send out emails mentioning special sales or items. If you receive one of these emails and would not like to receive any more, you may opt
out at any time by emailing us the request. However, by doing so, of course you will no longer be notified of or eligible for any special sales.